Terms and Conditions of supply

Terms and conditions of supply

  • This policy (together with our, Website Terms and Conditions of Use, Privacy & Cookie Policy and Website Acceptable Use Policy) tells you information about Vet2VetLtd. trading as VETbytes (we or us) and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our websites www.vetbytes.co.uk (our site) to you.
  • These Terms will apply to any contract between us for the sale of Products to you (Contract).
  • Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.
  • Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
  • Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our sites.
  • You should print a copy of these Terms or save them to your computer for future reference.
  • We amend these Terms from time to time as set out in clause 8.
  • Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
  • These Terms, and any Contract between us, are only in the English language.

Information About Us

  • We operate the websites www.vetbytes.co.uk
  • We are Vet2Vet Limited, registered in England and Wales registered Company Number 10686306 and with our registered office at Brighton BN2 8EL.
  • To contact us, please see our Contact Us page onwww.vetbytes.co.uk or email at [email protected]

Our Products

  • Buying access to the web based app
  • Termination policy

Use of our sites

  • Your use of our sites is governed by our Website Terms and Conditions of Use and Website Acceptable Use Policy.
  • Please take the time to read these, as they include important terms which apply to you.

How we use your personal information

  • We only use your personal information in accordance our Privacy Policy.
  • Please take the time to read these, as they include important terms which apply to you.

Our right to vary these terms

  • We may revise these Terms from time to time in the following circumstances:
    • changes in how we accept payment from you; or
    • changes in relevant laws and regulatory requirements.
  • Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Price of products and delivery charges

  • The prices of the Products will be as quoted on our sites from time to time.
  • We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
  • Prices for our Products may change from time to time.
  • The price of a Product may include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

How to pay

  • You can pay for Products using a debit card or credit card
  • Payment for the Products is in advance.

Events outside our control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause
  • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, or failure of public or private telecommunications networks

Communications between us

    • When we refer, in these Terms, to “in writing”, this will include e-mail.
    • If you are a consumer:
      • To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to [email protected] or by sending a letter to Vet2Vet Ltd, 58 Brambletyne Avenue, Saltdean, Brighton, BN2 8EL OR please contact our Customer Services telephone line +44 (0)7906 272795. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
      • If you wish to contact us in writing for any other reason, you can send this to us by e-mail at [email protected] or by sending a letter to Vet2Vet Ltd, 58 Brambletyne Avenue, Saltdean, Brighton, BN2 8EL. You can always contact us using our Customer Services telephone line +44 (0)7906 272795.
      • If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
      • If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our websites, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Other important terms

    • We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    • You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    • This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    • Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
    • If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.